FAQ

Getting started is simple and takes just a few minutes. Visit our homepage and click the sign-up button to enter basic details like your name, email, and preferred username. Once registered, you'll need to verify your email to activate the account. For security, we recommend using a strong password. New players can immediately claim welcome offers, such as the $8888 + 350 Free Spins package using code POKIES1 on your first deposit of at least $20. If you run into any issues, our support team is available 24/7.

Uptown Pokies offers a generous welcome package spread over your first six deposits, totaling up to $8888 plus 350 free spins. Start with a 250% match up to $2500 on your first deposit using code POKIES1, valid for pokies, keno, and scratch cards with a 35x wagering requirement. Exclusive options include 100 free spins with code 100POKIESPINS or a 400% bonus via 400CASINO, both requiring a $20 minimum deposit. Always check the terms, as these are for first-time depositors only and come with playthrough rules.

Yes, we provide no deposit bonuses to let you try games risk-free. For example, use code GDAY10 for a $10 free bonus upon signup, perfect for testing slots like Spring Wilds Slots. These offers often come with a 40x wagering requirement and are limited to specific games. Keep an eye on our promotions page for exclusive no deposit codes, including free spins or chips, which rotate seasonally. Remember, winnings from no deposit bonuses may have cashout limits, so review the details before playing.

We offer convenient payment options tailored for ease, including American Express, Visa, MasterCard, Bitcoin, Neosurf, and Bank Wire Transfer. Deposits start at $20 and are instant for most methods, with currencies in AUD or Bitcoin. Withdrawals via Bitcoin are typically fastest, processing within 48-72 hours, while bank transfers may take up to 7 business days. All transactions are secure with encryption, and there's no fee for Bitcoin use. For high rollers, check our Bitcoin-specific promotions for extra perks.

Wagering requirements ensure fair play by requiring you to bet a multiple of your bonus before withdrawing winnings. For instance, our 250% welcome bonus has a 35x multiplier on the bonus plus deposit amount. If you deposit $100 and get $250 in bonus, you'd need to wager $12,250 total. These apply mainly to bonuses for pokies, keno, and scratch cards—table games may contribute less. Track your progress in your account dashboard, and always aim to meet requirements within the validity period to avoid forfeiting bonuses.

Absolutely, our platform is fully optimized for mobile devices, so you can enjoy games on iOS or Android without downloading an app. Access the site via your browser for seamless play on slots, table games, and live dealer options. Features like deposits, bonuses, and customer support work just as well on mobile. Try popular titles like Cash Bandits 3 on the go, with no loss in graphics or speed. For the best experience, ensure a stable internet connection.

Uptown Pokies features over 150 games from Real Time Gaming, focusing on high-quality slots, video poker, and table classics like blackjack and roulette. Standouts include progressive slots with jackpots and bonus rounds, such as Paddy's Lucky Forest with 720 paylines and up to 15 free spins. We don't offer live dealer games yet, but our video slots deliver engaging themes from Irish luck to crime adventures. New releases are added regularly, ensuring fresh options for all players.

Yes, we're licensed under the jurisdiction of Curacao, ensuring compliance with international standards for fair play and security. This license mandates regular audits of our Real Time Gaming software by independent bodies to verify random outcomes. While we cater to US players in unregulated states, always check local laws. Our commitment to regulation means you can trust the integrity of every spin and deal.

Know Your Customer (KYC) is a standard security step to prevent fraud. After signup, you may need to submit ID like a driver's license, proof of address (utility bill), and payment method verification before your first withdrawal. Upload documents via your account portal; approval usually takes 24-48 hours. This process protects your funds and complies with regulations. If delayed, contact support for assistance—it's a one-time requirement for most players.

If you encounter glitches like slow loading or login problems, first clear your browser cache and ensure you're using a supported browser like Chrome or Firefox. For game-specific issues, try refreshing or switching devices. Our FAQ covers common fixes, but if needed, reach out to support with details like your device and error message. We aim to resolve issues quickly, often within minutes, so you can get back to playing favorites like Spring Wilds without interruption.

We promote safe play with tools like deposit limits, session timeouts, and self-exclusion options available in your account settings. Set daily, weekly, or monthly limits to manage spending. If you need help, access resources via our responsible gambling page or contact support for referrals to organizations like Gamblers Anonymous. Remember, gambling should be fun—never chase losses, and take breaks as needed.

Your safety is our priority, with 128-bit SSL encryption safeguarding all data and transactions. We adhere to strict privacy policies, never sharing info without consent, and use firewalls to prevent unauthorized access. Regular security audits keep our platform robust against threats. Play confidently knowing your details are protected, whether depositing via Bitcoin or enjoying promotions.